Offboarding guide

Terminate your deposit guarantee

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HOW MOVING OUT WITH A KEYHOLE GUARANTEE WORKS

This guide provides information on what happens when you move out of a rental property where a deposit guarantee from Keyhole has been used.

You can always contact Keyhole support if you need help or have any questions.

Phone: +45 71 74 71 24
E-mail: support@usekeyhole.com

We respond to inquiries during business hours, i.e. Monday to Friday, 9.00 - 16.00.

NOTE: CONTACT YOUR LANDLORD 

In any case, Keyhole must receive notification from your landlord to terminate the guarantee. Therefore, feel free to send a message to your landlord to have your move-out or any claims reported to Keyhole.

1. What happens when moving out?

When the final settlement is ready, the landlord will notify Keyhole, and you will receive the final settlement in the Keyhole app. This may take up to a couple of months after moving out.

- If the landlord has no claims against you, the guarantee will be automatically terminated.

- If the guarantee is terminated by the 14th of the month, the monthly premium payment for that month will be refunded.

Download the app from the App Store or Google Play.

2. Pay or set up a payment plan

If you have a claim to pay:
You can pay the full amount directly to the landlord or set up a payment plan with Keyhole. If you choose a payment plan, a processing fee of 500 NOK will apply, and the monthly premium will continue until the claim is fully paid.

Keyhole pays the landlord:
If you do not pay the claim, Keyhole will pay it to the landlord according to the agreement you have made.

3. Are you disagreeing with the claim?

  1. First, bring up the issue directly with your landlord to try to resolve it.

  2. If you do not reach an agreement, the case must be registered with the Rent Dispute Tribunal (HTU).

Note: The monthly premium to Keyhole will continue as long as the case is being processed.

4. What happens if you do nothing?

If you do not respond to the final settlement, the case will be processed according to the applicable rules and transferred to debt collections.

Any fees, interest, and costs arising from the collection process will be added to the amount you owe.

Always contact Keyhole Support if you need assistance.

What is Keyhole Deposit Guarantee?

A deposit guarantee works just like a regular cash deposit, but as a tenant, you don’t have to lock up several months' rent. With Keyhole's solution, you instead pay a smaller amount each month as long as you rent. The monthly cost stops as soon as the landlord reports that everything is in order, or the final settlement is paid, and you have moved out.

CONTACT US

Do you have any questions?

Whatever you need, please feel free to contact us at info@usekeyhole.com or call us at +45 71 74 71 24 between 9:00 - 16:00 on weekdays.