Privacy Policy
DATA PROTECTION POLICY/PRIVACY POLICY
Last updated October 9, 2024
Keyhole is responsible for processing your personal data. Keyhole determines the purpose and methods of data processing. Respecting your personal data is very important to us, and we have implemented measures to ensure that your personal data is processed responsibly and securely. All data processing at Keyhole is carried out in accordance with the General Data Protection Regulation (GDPR).
DEFINITIONS
Personal data: Any information that can be linked directly or indirectly to a physical person, such as name, personal identification number, address, phone number, and email address.
Data subject: An identifiable physical person who can be identified, directly or indirectly, by name, identification number, location data, etc.
Data processing: Any activity that involves the processing of personal data, including collection, registration, and storage.
Data controller: The entity that determines the purpose and methods of personal data processing and is ultimately responsible for compliance with the GDPR and data protection laws.
Data processor: An entity that processes personal data on behalf of the data controller.
PERSONAL DATA AND HOW WE PROCESS IT
Keyhole processes only the personal data necessary to offer our products and services. The personal data we collect depends on your relationship with Keyhole. This may include your name, title, address, payment information, phone number, email address, and credit rating. We only collect the personal data necessary to provide our services.
For tenants: We collect information from you and various registers for credit assessment. You provide personal data when requesting a guarantee, and we retrieve information from the national population register and debtor register to fulfill our obligations under the credit agreement law.
For landlords: We collect personal data from you, including name, address, and account information as specified in the contract you make with us. We also collect and use your IP address to analyze your use of our website, as described in our cookie section.
PURPOSE OF PROCESSING PERSONAL DATA
Keyhole processes your personal data for (i) entering into a contract in which you are a party, (ii) fulfilling contractual obligations as a beneficiary, and (iii) sending information and direct marketing via email or otherwise. We need a legal basis for each data processing activity, which is as follows: the processing is necessary to enter into a contract, at the request of the data subject, or to fulfill our legal obligations as creditors, including the rules in the credit agreement law.
AUTOMATED DECISION-MAKING
Keyhole uses automated decision-making processes in credit assessments, but these are not exclusively automated. Employees review the decisions before they are applied and have the discretion to modify them. However, all terminations are subject to human oversight.
MARKETING
We process personal data such as name, title, email address, and phone number for direct marketing of our products and services. Direct marketing may occur via phone, email, or our website. If you wish to opt out of direct marketing, or if you do not want us to use your personal data for this purpose, you can opt-out via your account on our website or contact us at info@usekeyhole.com.
RETENTION OF PERSONAL DATA
Your personal data will only be retained as long as it is necessary to fulfill the purpose of the data processing. Personal data will be deleted or anonymized when they are no longer relevant for the purpose for which they were collected unless there are legal requirements to retain them for a longer period. We retain personal data in accordance with insurance legislation and may retain them for up to 30 years when legally required. Data will be removed upon request, provided there is no associated product.
TRANSFER OF PERSONAL DATA
Your personal data will only be transferred to the extent necessary to achieve the purpose of the data processing. Your personal data may be transferred to and used by Keyhole's future offices located within the EU/EEA. Your personal data will only be transferred if relevant to achieving the purpose of the data processing. We may exchange necessary personal data with the landlord in connection with the issuance of a deposit guarantee to ensure proper administration of the lease agreement. Keyhole uses data processors to handle specific tasks, such as the operation and support of our IT environment, archiving, and sending information via email. These data processors may access your personal data, but they are not allowed to process them for any purposes other than those we specify. Keyhole has entered into data processing agreements with our data processors that regulate the extent to which they can process your personal data.
Some data processors may have operations in countries outside Denmark or the EU/EEA ("third countries"). If we transfer your personal data to a data processor in a third country, we will take the necessary security measures to ensure that the transferred personal data is processed in accordance with applicable law. We enter into agreements with our data processors that include clauses approved by the European Commission regarding the protection of personal data.
We will not share, sell, transfer, or otherwise disclose personal data beyond the terms of this privacy statement unless we are legally required to do so.
DATA CORRECTION PROCEDURES
We take data quality seriously and have established processes to ensure that the personal data we retain is accurate. We receive requests for data corrections via email and respond to these requests. When new information is provided for an existing person, the tenant is notified.
YOUR RIGHTS
As a data subject, you have a number of rights, including:
- The right of access: You can request written documentation of the personal data that Keyhole processes about you and how it is used in our business.
- The right to object: You have the right to object to the collection and further processing of personal data. You can also request that we correct, limit, or delete personal data as specified in the GDPR.
- The right to correction or deletion: If you believe that any of your personal data is inaccurate, please contact us to have it corrected.
- The right to data portability: In certain cases, you have the right to request that the information you have provided to us be transferred to another data controller. Such requests should be sent in writing to Keyhole at info@usekeyhole.com.
- The right to complain: If you believe that the processing of your personal data is in violation of the General Data Protection Regulation, you have the right to file a complaint with the relevant data protection authority.
- The right to object to direct marketing: When personal data is used for direct marketing, you have the right to object. Such objections should be submitted in writing to Keyhole at info@usekeyhole.com.
COOKIES
Keyhole uses cookies on our website. Cookies are small text files stored on your computer when you visit a website. Cookies are used for certain functions that enhance the user experience or provide us with statistics on the use of our website. Your consent is required before we can use cookies for statistical purposes. You give your consent by clicking "Accept cookies."
All visitors to a website must be informed about what cookies are used for. Users must be given the option to consent to cookies being used to store or retrieve data, for example, on a mobile device or computer. Most browsers allow you to block cookies.
CONTACT INFORMATION
If you have any questions about the content of this privacy policy, or if you wish to submit any of the above requests, please contact us: Keyhole ApS
CVR: 40 32 03 77
Email: info@usekeyhole.com
DISCLAIMER: This privacy policy has been automatically translated for convenience. The original policy in Danish is the authoritative version. In case of any discrepancies or inconsistencies between the translated version and the original Danish version, the Danish version shall prevail.