Keyhole App
To help you as best as possible, we have compiled an overview of the most common questions and solutions for the Keyhole app. Please note that certain features and steps may vary depending on whether you are using an Android or iOS device.
iOS users
If the Keyhole app is crashing, clearing the app data and cache can help. You can do this by following these steps:
1. Go to Settings on your device.
2. Select General and then iPhone Storage.
3. Find and select the Keyhole app.
4. Tap Offload App and then Delete App.
5. Reinstall the app to see if the issue is resolved.
To change the language in the Keyhole app:
1. Go to Settings on your device.
2. Select the Keyhole app.
3. Find the Language section.
4. Choose your desired language from the list.
5. The language will be updated immediately.
To add a payment method in the Keyhole app:
1. Tap the Keyhole icon in the top left corner.
2. Select Payments.
3. Tap Change payment card.
4. Enter your payment details and save the changes.
To update your contact details:
1. Tap the Keyhole icon in the top left corner.
2. Select Profile and then Edit.
3. Update your contact details, including email and phone number.
4. Save your changes.
To turn notifications on or off:
1. Log in to your profile in the Keyhole app.
2. Select Notifications.
3. Use the switch to enable or disable notifications for specific features.
To reset your password:
1. Open the Keyhole app and go to Login.
2. Select Forgot your password.
3. Enter the email address you used to create your account.
4. Follow the instructions in the email you receive to reset your password and regain access to your account.
To create an account:
1. Download the Keyhole app.
2. Enter your details, such as name, email, and desired password, and then tap Create Account.
To log out:
1. Tap the Keyhole icon in the top left corner.
2. Select Log Out.
You can delete your account if you have no active products; otherwise, you can delete your account 18 months after your last claim. To delete your account:
1. Tap the Keyhole icon in the top left corner.
2. Select Profile and then Delete Account.
3. Follow the instructions to confirm the deletion. Please note that this is a permanent action.
To report a bug or provide feedback:
1. Tap the Keyhole icon in the top left corner.
2. Select Help Center.
3. Contact Keyhole Support via chat, email, or phone.
To update the app:
1. Open the App Store (iOS).
2. Search for the Keyhole app.
3. If an update is available, there will be an Update button. Tap it to update the app.
To view your previous payments:
1. Log in to your profile.
2. Tap the Keyhole icon in the top left corner.
3. Select Payments.
4. Here, you will find a list of your previous payments.
If you're having trouble logging into your profile:
1. Make sure you're using the correct email and password.
2. Try resetting your password by selecting Forgot password.
3. If the issue persists, contact our support team via the Help Center in the app.
Android users
If the Keyhole app is crashing, clearing the app data and cache can help. You can do this by following these steps:
1. Go to Settings on your device.
2. Select Apps.
3. Find and select the Keyhole app.
4. Choose Storage & cache.
5. Tap Clear storage (delete app data) and Clear cache.
6. Uninstall and reinstall the app to see if the issue is resolved.
To change the language in the Keyhole app:
1. Go to Settings on your device.
2. Select the Keyhole app.
3. Find the Language section.
4. Choose your desired language from the list.
5. The language will be updated immediately.
To add a payment method in the Keyhole app:
1. Tap the Keyhole icon in the top left corner.
2. Select Payments.
3. Tap Change payment card.
4. Enter your payment details and save the changes.
To update your contact details:
1. Tap the Keyhole icon in the top left corner.
2. Select Profile and then Edit.
3. Update your contact details, including email and phone number.
4. Save your changes.
To turn notifications on or off:
1. Log in to your profile in the Keyhole app.
2. Select Notifications.
3. Use the switch to enable or disable notifications for specific features.
To reset your password:
1. Open the Keyhole app and go to Login.
2. Select Forgot password.
3. Enter the email address you used to create your account.
4. Follow the instructions in the email you receive to reset your password and regain access to your account.
To create an account:
1. Download the Keyhole app.
2. Enter your details, such as name, email, and desired password, and then tap Create Account.
To log out:
1. Tap the Keyhole icon in the top left corner.
2. Select Log Out.
You can delete your account if you have no active products, or you can delete it 18 months after your last claim. To delete your account:
1. Tap the Keyhole icon in the top left corner.
2. Select Profile and then Delete Account.
3. Follow the instructions to confirm the deletion. Please note, this is a permanent action.
To report a bug or provide feedback:
1. Tap the Keyhole icon in the top left corner.
2. Select Help Center.
3. Contact Keyhole Support via chat, email, or phone.
To update the app:
1. Open the Google Play Store.
2. Search for the Keyhole app.
3. If an update is available, there will be an Update button. Tap it to update the app.
To view your previous payments:
1. Log in to your profile.
2. Tap the Keyhole icon in the top left corner.
3. Select Payments.
4. Here, you will find a list of your previous payments.
If you're having trouble logging into the app:
1. Make sure you're using the correct email and password.
2. Try resetting your password by selecting Forgot password.
3. If the issue persists, contact our support team via the Help Center in the app.