Return and refund policy for guarantee
REFUND AND RETURN POLICY FOR GUARANTEE
Are you unsure about how the refund and return policy works?
Here you will find answers to the most frequently asked questions regarding the refund of fees, premiums, and guarantees. In general, fees and premiums are non-refundable as they cover administration and risk costs for the guarantee.
Still have questions? Contact our support at phone +45 71 74 71 24 or support@usekeyhole.com. We respond within our business hours, i.e. Monday to Friday from 09:00 to 16:00.
Return and refund policy for Guarantee
No, once the guarantee has been issued and the contractual obligations are in place, all fees are non-refundable. However, you have a 14-day right of withdrawal if the tenant has not entered into these obligations.
No, premiums are paid in advance and are non-refundable once the guarantee is activated.
You can cancel or replace it with a cash deposit, but you will not receive a refund for premiums or fees that have already been paid once the guarantee is active.
If you don't pay the monthly premium for the deposit guarantee on time, you will receive reminders and will have to pay a late fee. If it goes to debt collection, you will be responsible for the full amount, plus additional costs and interest. To avoid this, it is important to pay on time. Feel free to contact support if you need assistance.
If you don't pay a claim after move-out within the deadline, you will incur a handling fee. The guarantee will be used to cover the landlord's claim, and you will receive reminders and a late fee. If the case goes to collections, you will be responsible for the full amount, plus additional costs and interest. Make sure to pay on time to avoid fees. Contact support if you need assistance.
You can cancel the agreement if Keyhole adjusts the premium with a cash deposit. However, no refund will be given for previously paid amounts.
No, once the guarantee is used to fulfill the tenant's obligations at the final settlement, all premiums and fees are non-refundable.
No, premiums and fees are non-refundable, even if no claim is made on the guarantee. These payments cover the costs of providing the guarantee and managing the agreement, regardless of whether the guarantee is used or not.
Premiums and fees are non-refundable because they cover the administrative costs associated with providing the guarantee as well as ongoing services, regardless of whether the guarantee is used. These payments ensure that the guarantee is available as security for the landlord throughout the rental period.