Data Security

Last updated 10 June 2024

At Keyhole, we are committed to protecting your personal data and ensuring your privacy. We have developed this page to provide you with clear and easy-to-understand information about your rights and choices regarding your data.

 

DELETING YOUR PROFILE

How you do this depends on whether you have used Keyhole's deposit payment solutions:

Deletion in the App:

  • You can delete your Keyhole profile directly in the app if you have not used Keyhole's deposit payment solutions. Follow these steps:
    1. Open the Keyhole app
    2. Open the menu and choose "Profile"
    3. Scroll to the bottom and press "Close account"
    4. Confirm your decision to delete the profile

Contact Keyhole Support:

  • If you have had a deposit guarantee through Keyhole, you can close your account 18 months after paying your last active claim.
  • You can also contact Keyhole Support for help deleting your profile.

 

DATA ACCESS REQUEST (SAR)

You have the right to request a copy of the personal data we have stored about you. This is called a Subject Access Request (SAR). To submit a SAR, please contact Keyhole.

 

RIGHT TO CONTEST A DECISION

You have the right to contest a decision we have made based on an automated processing of your personal data. To contest a decision, please contact Keyhole.

 

ADDITIONAL INFORMATION

For more information about your rights and our use of your personal data, please read our Privacy Policy.

 

WE APPRECIATE YOUR TRUST!

We hope this information has been helpful. We are committed to protecting your personal data and ensuring your privacy.

CONTACT US

If you have any questions about your data or your rights, please feel free to contact Keyhole Support: