Keyhole Deposit terms and conditions - for landlords
Terms and conditions for landlords using the Keyhole Portal.
Opdateret: 25.01.2025
The short version
With the Keyhole Deposit guarantee solution, landlords can offer tenants the ability to move in without paying a deposit and prepaid rent in cash.
A Keyhole Deposit guarantee requires the tenant to pass Keyhole's credit assessment and complete registration with Keyhole.
After the tenant's registration with Keyhole, the landlord will receive an irrevocable demand guarantee matching the amount of the deposit and prepaid rent.
When the tenant vacates, a move-out report is submitted to Keyhole, and the settlement will be paid out within 10 business days, regardless of objections. If there is an objection, the landlord must resolve it so that Keyhole has a valid claim against the tenant.
The financial partner is supervised by the Swedish Financial Supervisory Authority (FI) and has approval (concession) to operate insurance business in insurance classes 15 and 9. For complete information, refer to the Swedish Companies Registration Office at FI (Företagsregistret hos FI).
Together, these guarantees cover up to 6 months' rent.
The guarantee serves as security for the tenant's potential failure to pay for move-out costs and rent as per the provisions of the Rent Act.
The guarantee serves as security for the tenant’s potential failure to pay rent during the last up to three months of the lease period according to the Rent Act.
4. Objections to Claims
If the termination is not agreed upon with the landlord, the tenant's default in their obligations to Keyhole is treated as a separate matter with no impact on the landlord.
Guarantee Regarding Deposit and Prepaid Rent
Guarantee Number:
Date of Issue:
At the request of [Tenant] (hereinafter referred to as “Tenant”), Nordic Guarantee hereby stands as guarantor to [Landlord] (hereinafter referred to as “Landlord”) for the payment of:
As security for the fulfillment of:
The guarantee is an irrevocable on-demand guarantee.
As for the part of the guarantee relating to Tenant’s obligations in connection with vacating the property in accordance with the Danish Rent Act § 34, payment is conditional on the Landlord documenting that a vacating report has been prepared in accordance with the Danish Rent Act § 98, a vacating statement with accompanying documentation, and that Tenant has failed to pay the required amount despite demand. If the Landlord wishes to claim the guarantee, this must be notified to Nordic Guarantee and Keyhole, which must be done via Keyhole's app or website. Nordic Guarantee will pay the amount within 10 business days thereafter.
As for the part of the guarantee relating to Tenant’s obligations in connection with the payment of prepaid rent, payment is conditional on the due date for the current month’s rent being exceeded in accordance with the Danish Rent Act and the lease agreement. If the Landlord wishes to claim the guarantee, this must be notified to Nordic Guarantee, Tenant, and Keyhole, which must be done via Keyhole's app or website. Nordic Guarantee will pay the amount within 10 business days thereafter.
The following terms and conditions apply to the guarantee.
Terms and Conditions of the Guarantee
The guarantee is issued by Nordic Guarantee, which is Keyhole’s financial partner. The rights granted to Keyhole under these terms can also be invoked by Nordic Guarantee.
If the Landlord is entitled to charge additional deposit in accordance with the Danish Rent Act and the lease agreement, the Landlord may request that the guarantee amount be changed to reflect the increased deposit.
Similarly, Keyhole/Nordic Guarantee may reduce the guarantee amount if the Tenant is entitled to request a reduction of the deposit in accordance with the Danish Rent Act and/or the lease agreement.
In such cases, Nordic Guarantee will issue a new guarantee.
The guarantee expires in full and completely when either:
The guarantee consists of two parts, a. and b., as indicated above. For the part of the guarantee related to point a., payment can only take place when it concerns Tenant’s obligations in connection with vacating the leased property in accordance with the Danish Rent Act § 59.
Similarly, for the part of the guarantee related to point b., payment can only take place when it concerns Tenant’s obligations in connection with the payment of prepaid rent.
Any disputes between the Landlord and Keyhole/Nordic Guarantee shall be settled under Danish law by the competent Danish courts.
APPENDIX B:
Keyhole Terms for §11 in the Lease Agreement
The terms regarding Keyhole in §11 can either be inserted directly into the lease agreement or attached as an appendix.
If the text is attached as an appendix to §11, it must be appended to the lease agreement at the time of signing, so there is no doubt that the tenant has received it upon signing. It is recommended that the appendix also be signed separately.
The following text can be used in §11 to integrate the Keyhole §11 terms as an appendix:
Text Integrating Keyhole §11 Terms as an Appendix
Section 4 Deposit and Prepaid Rent
The tenant has chosen to use Keyhole's guarantee concept regarding [deposit / prepaid rent / deposit and prepaid rent], so that the tenant will not pay a cash [deposit / prepaid rent / deposit and prepaid rent]. Therefore, reference is made to the §11 appendix titled "Deviation Due to Keyhole’s Guarantee Concept Regarding [deposit / prepaid rent / deposit and prepaid rent]," which forms an integrated part of §11 of the lease agreement, and the terms therein are considered highlighted for the tenant, as they may impose greater obligations or fewer rights on the tenant than those indicated in the law and the lease agreement.
[deposit / prepaid rent / deposit and prepaid rent] = Three different variants should be created, depending on what the tenant has accepted, either 1) deposit or 2) prepaid rent or 3) deposit and prepaid rent.
It is agreed in §4 of the lease agreement that the tenant will pay a cash deposit equivalent to three months’ rent to the landlord as security for the tenant’s obligations under the lease. The tenant has chosen to use Keyhole's guarantee concept, and the landlord accepts that the cash deposit is replaced by a guarantee provided by Keyhole in accordance with Keyhole's guarantee concept.
The tenant is obliged to ensure that the guarantee is always valid and in force, including by paying the fees and premiums required by Keyhole, as failure to pay Keyhole is considered a substantial and grounds for termination of the guarantee. If Keyhole initiates a procedure to terminate the guarantee by canceling it with the landlord, the tenant must – regardless of the reason for the termination of the guarantee – immediately, and within 5 business days, pay the agreed deposit to the landlord, including any adjustments for the rental period, so that the deposit equals three months’ current rent. Payment of the deposit upon the termination of the guarantee is an obligatory payment, and if the deposit is not paid within the aforementioned deadline, the landlord can terminate the lease after prior notice with a 14-day deadline for payment, according to the Danish Rent Act §93, Subsection 1, Letter a, cf. §93, Subsection 2.
Section 4 Prepaid Rent
It is agreed in §4 of the lease agreement that the tenant will pay three months' prepaid rent to the landlord, which can be offset against the tenant’s payment for the last three months’ rent. The tenant has chosen to use Keyhole's guarantee concept, and the landlord accepts that the prepaid rent is replaced by a guarantee provided by Keyhole in accordance with Keyhole's guarantee concept.
The tenant is obliged to ensure that the guarantee is always valid and in force, including by paying the fees and premiums required by Keyhole, as failure to pay Keyhole is considered a substantial and grounds for termination of the guarantee. If Keyhole initiates a procedure to terminate the guarantee by canceling it with the landlord, the tenant must – regardless of the reason for the termination of the guarantee – immediately, and within 5 business days, pay three months’ prepaid rent to the landlord, including any adjustments for the rental period, so that the prepaid rent equals three months’ current rent. Payment of the prepaid rent upon the termination of the guarantee is an obligatory payment, and if the prepaid rent is not paid within the aforementioned deadline, the landlord can terminate the lease after prior notice with a 14-day deadline for payment, according to the Danish Rent Act §93, Subsection 1, Letter a, cf. §93, Subsection 2.
Upon termination of the lease, a vacating inspection will be conducted, and the landlord will prepare a vacating report in accordance with the Danish Rent Act §98. The vacating report will specify any deficiencies in the leased property that must be repaired at the tenant's expense.
Soon after the vacating report is prepared, the repair work will be initiated, and the landlord will send a vacating statement with the vacating claim to the tenant via Keyhole’s concept, along with documentation for the claim.
The vacating claim is handled and communicated to the tenant via Keyhole’s concept, and if the tenant does not accept the repair costs charged by the landlord, the tenant is hereby encouraged to immediately, and within 2 weeks of receiving the notification, raise an objection via Keyhole’s concept. Otherwise, the landlord will consider the vacating claim as accepted by the tenant.
If the tenant raises an objection or does not pay the vacating claim to the landlord, the landlord will bring the claim before the Rent Tribunal and, if necessary, the courts to establish the vacating claim, and the landlord is entitled to draw on the guarantee provided by Keyhole for the tenant’s obligations. Keyhole is then entitled to pursue the claim against the tenant in accordance with the agreement between Keyhole and the tenant. However, Keyhole cannot pursue a claim against the tenant greater than what the landlord is granted by the Rent Tribunal or the courts.
If the repair costs exceed the guarantee provided by Keyhole, the landlord can make further claims directly against the tenant.
DISCLAIMER: Our terms and conditions have been automatically translated for convenience. The original terms and conditions in Danish is the authoritative version. In case of any discrepancies or inconsistencies between the translated version and the original Danish version, the Danish version shall prevail.