Terms for Keyhole Tenant Screening & Tenant Screening Plus

1. Delivery Terms

1.1. Tenant Screening is available upon acceptance of these terms and conditions. Tenant Screening Plus generally requires that you request access to the product.

1.2. If the solution is used without purchasing a credit package or entering into another written agreement, billing will automatically follow the “Pay as you go” prices listed in the current price list.

 

2. Terms of Use 

2.1. By using Keyhole Tenant Screening, you accept that:

a.    A completed search cannot be credited.

b.    The system performs a new check each time, so two consecutive searches on the same personal identification number will be billed as two separate searches.

2.2. By using Keyhole Tenant Screening Plus, you agree that:

a.  A product may be invoiced once a tenant has started the process, even if they do not complete it.

b. If the tenant does not start the process, no invoice will be issued.


2.3. Results are available for 7 days and will be automatically deleted thereafter.

3. Billing and Payment
3.1. Tenant Screening and Tenant Screening Plus are invoiced:

a. Monthly in arrears for the “Pay as you go” pricing model. 

b. In advance for credit packages. 

Payment terms are 14 days net, in accordance with the current price list or agreed pricing terms. 

4. Processing of Personal Data

4.1. Keyhole processes personal data in compliance with data protection legislation and respects the rights of data subjects. Read more in our [Privacy Policy].

4.2. The landlord is responsible for obtaining valid consent from the tenant for the processing of personal data in connection with the use of Tenant Screening and Tenant Screening Plus.

4.3. Consent must meet the requirements of the General Data Protection Regulation (GDPR), including being voluntary, specific, informed, and unambiguous.

4.4. Keyhole assumes no responsibility for missing or invalid consent obtained by the landlord.

5. Disclaimer  
5.1. Keyhole provides Tenant Screening and Tenant Screening Plus as tools to assist landlords in the decision-making process. The assessment is a snapshot based on available information at the time of evaluation and does not constitute a guarantee of the tenant’s future payment ability or behavior.
The landlord is solely responsible for the final decision to enter into a tenancy agreement.

5.2. Keyhole reserves the right to suspend or terminate access without notice in cases of:

a. Misuse of the system (e.g., searches without legitimate purpose or failure to obtain consent).

b. Violation of applicable laws, including data protection regulations.

c. Non-payment. 

6. Changes to Terms 

7.1. Keyhole reserves the right to amend these terms and conditions with 30 days’ written notice.

7.2. Notice will be provided via email or other written communication to the registered contact person.

7.3. Continued use of Tenant Screening or Tenant Screening Plus after changes are implemented constitutes acceptance of the updated terms.


DISCLAIMER: Our terms and conditions have been automatically translated for convenience. The original terms and conditions in Danish is the authoritative version. In case of any discrepancies or inconsistencies between the translated version and the original Danish version, the Danish version shall prevail.