Start the move-out process in the Keyhole Portal and follow the steps. The system will guide you through how to register the claim and which documentation you should attach.
If the tenancy has Keyhole Guarantee, you submit the claim against the guarantee in the same way.
Yes. The easiest way is to create a new invitation for the same tenancy and select Keyhole Guarantee as the security.
Once the new guarantee has been approved and activated, the existing Keyhole Secure can be closed.
If you are unsure how to do this, you can contact support.
If the tenant does not pay the deposit, the security deposit account will not become active.
It is the landlord's responsibility to make sure that the deposit has been paid and registered before the tenant gets access to the property. Both you and the tenant will receive confirmation from Keyhole when the payment has been registered.
If the deposit has not been paid by the agreed move-in date, you must decide whether the move-in should be postponed or how the situation should otherwise be handled in dialogue with the tenant.
Yes. The deposit can be paid from both Norwegian and international banks.
The person making the payment must use the payment information and payment reference provided in Keyhole. International bank transfers can take up to five business days to be registered.
Yes. The deposit can be paid by someone other than the tenant, such as a parent, family member or employer.
Once the tenant has completed the first step of the onboarding process, the account number and payment reference become available in Keyhole. This information can be shared with the person making the payment.
It is important that the correct payment reference is used so that the payment is registered to the correct security deposit account.
Yes. If NAV is paying all or part of the deposit, the tenant can register this when setting up the security deposit account.
Keyhole will then send the necessary documentation and payment information to NAV so that the payment can be made.
Once the full deposit amount has been registered in the security deposit account, the status is updated in Keyhole. You can follow the status of the tenancy at any time from your account.
The security deposit account becomes active as soon as the tenant has completed their identification and transferred the deposit amount to the account created for the tenancy.
Both you and the tenant will be notified when the payment has been registered.
Create a new tenancy in Keyhole and select Keyhole Secure as the security when inviting the tenant. Once the tenant has signed the agreement and the deposit has been paid, the account is ready to use.
Yes. International tenants can set up a security deposit account through Keyhole Secure without a Norwegian national identity number or BankID. The solution supports tenants from across Europe and offers alternative identification methods.
Keyhole Guarantee has separate eligibility requirements. Among other things, the tenant must be a Norwegian citizen or have had a permanent income and residence in Norway for at least 12 months to apply for a deposit guarantee.
There is no cost to create an account and use Keyhole as a landlord.
Security deposit accounts and credit checks are charged to the landlord.
If the tenant chooses a deposit guarantee, the tenant pays the guarantee premium.
Keyhole offers several services that make it easier to manage your tenancies:
Create an account and register your tenancy in the Keyhole Portal.
Once the tenancy has been created, you can invite the tenant to set up a security deposit account or apply for a deposit guarantee. You can also order a credit check of prospective tenants before entering into a tenancy agreement, provided that the tenant has given their consent.
Keyhole makes it easy to manage the financial security of a tenancy.
Through Keyhole, you can offer the tenant either a security deposit account (Keyhole Secure) or a deposit guarantee (Keyhole Guarantee). You can also run credit checks on prospective tenants, provided that the tenant has given their consent.
The entire process is managed digitally, from setting up the tenancy to completing the final settlement.