How can we help?
Find answers about deposits, guarantees, payments and moving out, for tenants and landlords. Browse by topic or search for what you need.
Explore all categories
- Getting started
Get to know Keyhole, create your account and find out how to get help.
- Keyhole Guarantee
How the guarantee works, changes during the tenancy, payments and refunds.
- Keyhole Secure
Deposit accounts with Keyhole Secure: setting one up, costs and releasing the deposit.
- During the tenancy
Tips for a good tenancy, changes along the way and what to do if something comes up.
- Moving out and claims
The final settlement, move-out claims and what to do if you disagree.
- App and portal
Logging in, your account, documents and the Keyhole app and portal.
- Privacy and complaints
How to make a complaint and how we handle your personal data.