Keyhole processes personal data in line with the GDPR and Norwegian data protection law. We only use your data to deliver our services, for example to set up a deposit account, assess an application for Keyhole Guarantee or run a credit check.
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Questions about your data? Email support@usekeyhole.com.
If the tenant disputes the claim, the further process depends on which type of security is linked to the tenancy: Keyhole Secure or Keyhole Guarantee.
The tenant is given a deadline to respond to the claim. If the parties cannot reach an agreement, the case may in some circumstances need to be handled further by the Norwegian Rent Disputes Tribunal (Husleietvistutvalget, HTU). This may result in the settlement taking significantly longer.
See the terms and conditions for the relevant product for more information about the process and applicable deadlines.