Keyhole processes personal data in accordance with applicable data protection legislation. You can read more about how we process and protect personal data in our privacy policy.
Laws and rights
If the tenant disputes the claim, the further process depends on which type of security is linked to the tenancy: Keyhole Secure or Keyhole Guarantee.
The tenant is given a deadline to respond to the claim. If the parties cannot reach an agreement, the case may in some circumstances need to be handled further by the Norwegian Rent Disputes Tribunal (Husleietvistutvalget, HTU). This may result in the settlement taking significantly longer.
See the terms and conditions for the relevant product for more information about the process and applicable deadlines.