How does Keyhole pay out claims on the guarantee?

Once the tenant has ended the tenancy, a move-out inspection report must be prepared. Once this is approved and the amount is determined, the move-out settlement is sent to Keyhole.

Upon the move-out settlement, we will pay out the money within 10 business days. Afterwards, we will collect the amount from the tenant.

If the move-out settlement exceeds the guarantee amount, the remaining sum will be collected directly from the tenant, as you know it.