How can we help?
Find answers about deposits, guarantees, payments and moving out, for tenants and landlords. Browse by topic or search for what you need.
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- During the tenancy
Changing tenancy details, tenants and rent, inviting tenants and contacting support.
- Getting started
What Keyhole is, your invitation, registration and how to contact us.
- Keyhole Guarantee
How the guarantee works, changes during the tenancy, payments and refunds.
- Moving out and claims
The final settlement, move-out claims and what to do if you disagree.
- App and account
Logging in, payments, notifications and your account in the Keyhole app.
- Keyhole Secure
Deposit accounts with Keyhole Secure: setting one up, costs and releasing the deposit.
- Privacy and complaints
How to make a complaint and how we handle your personal data.