Help Center
How can we help you today?
Explore all categories
- Getting started
What Keyhole is, your invitation, registration and how to contact us.
- Moving in
Getting started with Keyhole Guarantee: who can apply, what it costs and how the credit check works.
- Keyhole Guarantee
How the guarantee works, changes during the tenancy, payments and refunds.
- Moving out and claims
The final settlement, move-out claims and what to do if you disagree.
- App and account
Logging in, payments, notifications and your account in the Keyhole app.
- Keyhole Secure
Deposit accounts with Keyhole Secure: setting one up, costs and releasing the deposit.
- Privacy and complaints
How to make a complaint and how we handle your personal data.