When the tenancy ends, it is important that you register the move-out in Keyhole. We recommend doing this in cooperation with the tenant and completing a move-out report documenting the condition of the property with photos.
If you want to submit a claim under the deposit guarantee, create a final settlement in Keyhole. Here, you describe the claim and attach all relevant documentation, such as:
- Move-out report
- Photos of any damage or deficiencies
- Invoices, receipts or other documentation supporting the claim
Once the claim has been submitted, the tenant will be notified and given five weeks to respond to the claim.
A well-documented final settlement makes the claim easier to process.